Our appointments are confirmed 48 hours in advance via email because we know how easy it is to forget an appointment you booked days or weeks ago. Please understand, however, that it is your responsibility to remember your appointment dates and times to avoid late arrivals, and missed appointments.
Since the services are reserved for you personally, a Cancellation fee will apply.
As a courtesy to our team and other clients, please allow 24 hours notice for cancellations and rescheduling requests. Cancellations/Rescheduling requests that occur less than 24 hours before the scheduled appointment are subject to a fee equal to 50% of the full treatment cost. Cancellations/Rescheduling request received after 8 am on the same business day and “No Shows” are subject to a fee equal to the full treatment cost. Fee will be charged to the credit card on file, or via invoice, and must be paid prior to booking future appointments.
Appointments using Daily deal certificates, such as Groupon or Living Social will be considered redeemed if notice is not received 24 hours prior to the appointment time.
While we leave some buffer time, late arrival may shorten your treatment time. Arrival 20 minutes or more after your treatment time will be considered a “No Show” and the cancellation fee will apply.
Cancellations/Rescheduling request may be submitted via email, voicemail, or text message, if you are unable to reach us by phone.
INCLEMENT WEATHER POLICY
CIC’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the Denver metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
In general, during bad weather, our clients will cancel before we do. However, in the event of winter weather, CIC may opt to close the office if school districts in the area are closing or we feel the weather is an immanent threat. We leave the decision up to the individual therapist as to what feels safe, so if in doubt, check with your therapist.
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